The Robbie Report: Employees Who Think Like Owners

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Stop me if you’ve heard this one before, “No one cares about my business as much as I do!” Let’s face it: you may never get every single employee to feel as passionately about every aspect of a particular business as the owner. Then again, you may be surprised.

Some companies implement profit sharing plans as a way to incentivize behavior. Unfortunately, that’s not always practical. But if your goal is to turn up the volume on getting employees to think and act more like owners, here are some small things you can do to pay big dividends.

Hire smart professionals and listen to them, especially in the first 90-120 days when their behavior has not been institutionalized by the current culture. Their input can be fresh, and in many cases, invaluable.

Define goals clearly and concisely. Let everyone know how to connect and why each contribution is critical. Describe what success looks like; you’ll get there sooner if everyone has an unclouded picture.

Encourage input and feedback as well as participation and acknowledge it publically. Be a coach and teach employees what you know: If information is power, why not share the wealth? This practice may also help uniquely align their views to yours.

Work is work; nevertheless you can make it stimulating, rewarding and, yes, sometimes even fun. Follow through and reward – not always financial in nature – sometimes, simple high-fives and small public recognition go a long way. Make people feel special for doing special things.

Engage your employees at every level and remind the staff of the goals connected to the overarching vision.

Finally, make it acceptable to make errors now and then; it can lower stress levels, and create a culture of learning from mistakes.

Robbie Briggs - Briggs Freeman Sotheby's International Realty

CEO Robbie Briggs independently owns and operates Briggs Freeman Sotheby’s International Realty with six offices in Dallas, Uptown, Lakewood, Ranch and Land, The Ballpark and Southlake.

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